Principal Consultant - Incident & Problem Management Services
Genpact
- Incident Management
- Problem Management
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Inviting applications for the role of Principal Consultant - Incident & Problem Management Services In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies. Responsibilities: - Along with applications supported we report on desktop incidents (Ex: Oultook Web Intranet/Internet Collaborations). - Service will report to BU and we will report to IMIT only - Assist teams to diagnose incident root cause via the Incident Management process document and communicate known errors and initiate actions to improve or correct the situation - Provide Bridgeline and ongoing communication assistance - Assist with Cross-Domain triage to ensure remediation of incident impact and restoration of services - Open initial Incident Tickets and provide phase-1 triage/remediation or escalate to System Owners or appropriate technical team for assistance - Engage with System Owners and the BU to determine severity/impact of an
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