Refunds

Refund and Cancellation Policy

This policy applies to annual candidate plan purchases, paid feature access, and career-readiness services on Reszu.

Annual Plans

Reszu paid candidate plans are annual plans unless clearly stated otherwise at checkout. Auto-renewal or subscription debit is not enabled unless explicitly shown before payment.

If auto-renewal is introduced later, renewal terms, cancellation method, and any renewal notice will be shown before the user chooses that payment option.

Refund Eligibility

  • Duplicate payments for the same plan may be refunded after verification.
  • Failed payment debits that are not credited to the user account will be handled through payment-provider reconciliation.
  • If payment succeeds but the paid plan is not activated, Reszu will first try to activate the plan after verifying payment. If activation cannot be resolved in a reasonable time, a refund may be considered.
  • If a paid feature is not available due to a technical issue and the issue cannot be resolved in a reasonable time, a partial or full refund may be considered depending on the feature and usage.
  • Refund requests should be raised through the Support page within 7 calendar days of payment or within 7 calendar days of discovering the payment/activation issue.
  • Submitting a refund request within this period does not guarantee a refund. Eligibility depends on whether paid features or services have already been used, delivered, scheduled, or substantially started.
  • If the user has not used meaningful paid features, a refund may be considered after verification.

Non-Refundable Cases

  • Refunds are generally not provided after paid features have been used, such as PDF export, bulk apply, mock interview scheduling, support call completion, Human Review, AI-Assisted Review, or profile feedback.
  • Refunds are not provided because a candidate did not get selected, did not receive recruiter responses, or did not get a job.
  • Refunds are not provided for job lead changes, expired external job links, employer non-response, employer rejection, or employer-side hiring decisions.
  • Refunds are not provided only because the candidate changed their mind after using paid features.
  • Accounts suspended for misuse, false information, spam, or policy violations may not be eligible for refund.

Support Calls and Mock Interviews

Plus and Pro plans may include a support/guidance call or mock interview preparation support depending on the plan. A support call or scheduling response targeted within 48 hours is not the same as a guaranteed completed mock interview within 48 hours.

If the candidate misses a scheduled call, rescheduling is subject to availability. Refunds are not guaranteed for missed calls.

Human and AI-Assisted Reviews

Human Review and AI-Assisted Review are advisory services intended to improve profile, resume, and interview readiness. They do not guarantee interviews, shortlistings, recruiter responses, salary outcomes, or jobs. Refunds are generally not provided after a review has been delivered or substantially started.

Coming Soon Features

Learning resources and employability certification are marked coming soon. Certification pricing is separate and not included in the current plan price. Pro candidates may receive a discount when certification launches.

Refund Review and Timeline

  • Reszu aims to acknowledge refund-related support requests within 2 business days.
  • Refund eligibility is reviewed after the user provides the registered email, payment reference if available, and a short description of the issue.
  • Review may include checking plan activation, PDF export usage, application or bulk-apply usage, support call status, mock interview scheduling, Human Review, AI-Assisted Review, profile feedback, account conduct, and payment-provider status.
  • Approved refunds will be initiated through the original payment method where possible within 7 business days after approval.
  • Bank, UPI, card, or payment-provider settlement timelines may vary after Reszu initiates the refund.

How To Request Support

Use the Support page with your registered email, payment reference if available, and a short description of the issue. Free and paid users can use the Support page for account, payment, privacy, recruiter misuse, moderation, or service grievances.