Support
Support and Contact
Use this page for account help, payment and plan issues, refund requests, privacy/data requests, recruiter misuse reports, moderation concerns, mock scheduling, profile review issues, and other grievances.
Support Request
Billing Email
Reszu will use billing@reszu.com for invoices, receipts, and payment-provider communication when billing is enabled. Use the support form above for user support requests.
Response Time
We aim to respond to support and grievance requests within 2 business days. A support call or scheduling response for mock interview preparation is targeted within 48 hours, subject to candidate availability and scheduling coordination.
Before Contacting Support
- Check that you are using the same email used during signup and payment.
- For payment issues, include the payment ID, order ID, or screenshot if available.
- For profile issues, include the public profile URL or registered email.
- For privacy or data removal requests, clearly mention the data or profile URL involved.
- For recruiter misuse or job lead issues, include the recruiter, company, job lead, or message details if available.