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Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information

Responsibilities: Experience in hands-on Power BI development with expert proficiency in DAX, Power Query (M), DirectQuery Strong design experience — ability to understand business requirements from stakeholders and translate them into well-structured, meaningful report and dashboard designs Deep semantic model design skills — star/snowflake schema, relationships, hierarchies, and performance tuning using DAX Studio and Tabular Editor Experienced in gathering requirements from business stakeholders, leading workshops, writing BRDs, and converting business needs into clear reporting specifications Hands-on with Power BI Service — workspaces, deployment pipelines, dataflows, gateway configuration, and git/CI-CD integration Strong understanding of BI governance — naming conventions, dataset endorsement, workspace management, lineage, and report certification policies Good SQL skills and familiarity with cloud data platforms such as Azure Synapse or Microsoft Fabric Excellent communication

Responsibilities: Monitor calls and share feedback and coaching to drive strong Quality scores and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - B

Responsibilities As part of the FCRM Operations team, you will be responsible for: Conduct periodic KYC reviews for Complex non-individual customers - companies, associations and complex partnerships   Performing Due Diligence in accordance with the global standards and internal policies   Deliver accurate know your customer (KYC) and customer due diligence (CDD) files to ensure comprehensive client verification.   Proven ability to meet KPIs, SLAs and quality standards, delivering audit ready and compliant KYC files   Detail oriented analytical mindset with strong numerical problem solving and time management skills   High professionalism in handling confidential information with a strong controls and quality focused approach   Analyse ownership and control structures, including offshore and multi-jurisdictional entities   Provide guidance to front-office teams on KYC requirements and documentation standards   Contribute to continuous improvement of KYC processes and controls Qualific

Responsibilities: Monitor and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospit

Responsibilities: Monitor and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospit

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information

Responsibilities: Monitor calls and give coaching and feedback to drive strong quality scores for the process. Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors -

Responsibilities: Monitor calls andf give coaching and feedback to drive strong CSAT. Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness. Qualifications Bachelors - Business Administration, Bachelors - Communi

WFM Analyst role to manage schedules , perform Real time monitoring , manage rosters and interval compliance. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning Required Skills IEX TotalView Workforce Management (WFM), Real Time Management, Workforce Management (WFM) Language English (Required) Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Office Work Shift - Night Job (India)

Responsibilities: Oversee and manage the performance of the Training and Policy team, ensuring alignment with client expectations and KPIs. Develop and implement proactive training strategies to enhance agent quality, onboarding effectiveness, and overall operational performance. Collaborate with Policy POCs and clients to identify gaps, prioritize improvements, and optimize knowledge management tools and resources. Conduct root cause analysis of new hire performance, recommend targeted training interventions, and update training materials accordingly. Lead classroom observations, Gage RnR sessions, and quality calibration exercises to ensure consistent delivery standards across trainers and teams. Coordinate and manage end-to-end training programs, including planning, design, development, delivery, and evaluation, while ensuring effective knowledge transfer and sign-off processes. Utilize insights, industry trends, and cross-functional collaboration to continuously improve training co

Responsibilities: Monitor and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospit

Responsibilities: Support US customers on inbound calls for their queries related to dispute, fraud , refund and order issues. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources Required Skills Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes Language English (Required) Language Proficiency - Upper Intermediate - B2 Additional Job Location - Jo

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information

• Lead the development and implementation of IT process automation solutions • Collaborate with cross-functional teams to identify automation opportunities and requirements • Design, configure, and maintain automation workflows and scripts • Ensure the stability and reliability of automated processes • Train and mentor team members on IT automation best practices • Monitor and optimize automated processes to enhance performance and scalability • Stay current with industry trends and technologies related to IT process automation. Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Red Hat Certified Engineer (RHCE) - Red HatRed Hat Required Skills Agile Met

Responsibilities : Lead voice-based customer care operations, ensuring consistent service delivery aligned with client SLAs and quality benchmarks. Manage team structure and capacity planning, optimizing resource allocation based on call volumes and business needs. Drive operational excellence through performance monitoring, process improvements, and implementation of best practices. Build and maintain strong client relationships through regular governance meetings, performance reviews, and issue resolution. Oversee quality assurance across voice interactions, ensuring compliance with regulatory standards and customer satisfaction goals. Facilitate training and development programs to enhance team capabilities and support career progression. Collaborate with cross-functional teams to identify automation opportunities and reduce manual interventions in voice workflows. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bach

· Provide L2/L3 support for enterprise infrastructure environments, ensuring high availability and reliability · Administer and support VMware Horizon 8.x Virtual Desktop Infrastructure (VDI), including troubleshooting, maintenance, and performance optimization · Manage and maintain VMware ESXi hosts, including configuration, upgrades, patching, and lifecycle management · Perform vulnerability assessment and remediation on infrastructure servers in line with security and compliance standards · Conduct Windows and Linux server patching, including planning, execution, validation, and issue resolution · Develop and maintain automation scripts using PowerShell to streamline infrastructure operations and reduce manual effort · Support incident, problem, and change management activities following ITIL best practices · Monitor infrastructure health, capacity, and performance, proactively identifying potential issues · Assist with backup and recovery operations, including testing and restorati

Design, develop, and maintain web applications using the .NET framework (C# and/or VB.NET)   Work closely with other developers, designers, and stakeholders to understand requirements and translate them into technical solutions   Implement clean and maintainable code using best practices and design patterns   Write unit tests and integration tests to ensure code quality   Debug and fix bugs and performance issues   Deploy applications to production environments   Monitor application performance and troubleshoot issues   Stay up-to-date on the latest .NET technologies and trends Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Micro

• Lead and mentor a team of developers in the design and implementation of Microsoft technologies solutions; • Collaborate with stakeholders to gather requirements and create technical specifications; • Develop and maintain applications using Microsoft technologies such as .NET, Azure, SQL Server, and SharePoint; • Ensure the quality and performance of solutions meet the established standards and requirements; • Conduct code reviews and provide technical guidance to team members; • Stay current with emerging technologies and trends in the Microsoft ecosystem; • Troubleshoot and resolve technical issues in Microsoft technologies solutions; • Communicate effectively with cross-functional teams and stakeholders to ensure successful project delivery. • Lead and mentor a team of developers in the design and implementation of Microsoft technologies solutions; • Collaborate with stakeholders to gather requirements and create technical specifications; • Develop and maintain applications using

Responsibilities: Monitor calls and give coaching & feedback to drive strong quality compliance for the process. Monitor and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively. Qu