Process Developer
Genpact
- Customer Care
- Business Process Management
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Inviting applications for the role of Process Associate Customer Care! The candidate should have good communication and should be good in handling customers. Also should have technical knowledge on basic computers and basic programming language. Should know about sales as the process handles both sales & technical issues. Responsibilities: - Handle multiple chats at the same time (3+ Active Chats simultaneously) - Respond to the customer queries & issues in timely manner - Provide solution to the customer basis the available help articles and within the policies - Replicate customers issue and report necessary bugs/suggestions/ideas - Provide excellent services to the customers - Work closely with internal departments to provide the required information/support to the customer - Support technical queries related to Domain Hosting Server SSL Email Site Lock Site backup or any other such product that is owned by end customer - Responsible to showcase proven work ethic with the ability to
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