PA - OTC
Genpact
- Accounts Receivable
- Collections
- Follow-Up
- Order to Cash
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Inviting applications for the role of a Process Associate Collections We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions Responsibilities: - Collection on past due invoices & invalid deductions on allocated portfolios via Email phone calls etc. - Respond to email /phone queries related to disputed invoice - Research and analyze the disputes/deductions in ERP - Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution - Find opportunities and recommend solutions for process and automation improvements - Daily reporting of individual portfolios to track and monitor the past dues - Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact - Work as an excellent teammate to process any special request in a timely
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