Senior Principal Consultant – Amazon Connect Architect
Genpact
- AWS
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Inviting applications for the role of Senior Principal Consultant Amazon Connect Architect We are seeking an experienced IT professional with strong expertise in Amazon Connect and AWS Agentic Solutions to design build and manage advanced cloud-based contact center systems. The ideal candidate will play a key role in configuring end-to-end contact center solutions enhancing customer and agent experiences through intelligent automation and developing custom features beyond standard platform capabilities. Responsibilities: - Lead the design architecture and implementation of end-to-end contact center solutions using Amazon Connect. - Architect and integrate AWS Agentic services such as Bedrock Agent Core and other AI/ML services into customer engagement workflows - Develop and customize features not available out-of-the-box in Amazon Connect including: - Custom agent desktop interfaces - AI-driven IVR and conversational self-service (voice & chat) - Predictive and personalized customer e
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