Senior Principal Consultant – QA (Contact Center & Agentic Application Testing)
Genpact
- Queue Management
- AWS
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Inviting applications for the role of Senior Principal Consultant QA (Contact Center & Agentic Application Testing) We are looking for a seasoned QA lead Consultant with deep expertise in Amazon Connect and AI-driven (Agentic) applications. This role will lead quality engineering efforts for cloud-based contact center solutions and autonomous conversational systems ensuring seamless customer experience scalability and reliability. Responsibilities: - Define and drive QA strategy for Amazon Connect implementations and AI-driven systems - Collaborate with stakeholders (Product Dev Ops Business) to align testing with business goals - Validate end-to-end call flows within Amazon Connect (inbound/outbound) - Test IVR workflows using Contact Flows Lambda integrations and routing profiles - Validate integrations with AWS services like AWS Lambda Amazon Lex and Amazon Cloud Watch - Perform testing of: - Call routing queue management and agent assignment - Agent workspace (CCP Contact Control P
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