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Responsibilities: -: Lead service delivery for insurance broker operations, ensuring consistent performance across teams and alignment with client expectations. - Manage team structure and capacity planning, including FT Es and support roles, in line with budget and operational requirements. - Drive operational rigor by monitoring SL As, KP Is, and implementing process improvements to enhance efficiency and service quality. - Build and maintain strong client relationships through regular governance meetings, performance reviews, and issue resolution. - Oversee quality assurance for broker transactions, ensuring compliance with regulatory standards and internal controls. - Support knowledge transfer and training initiatives during process transitions and onboarding of new team members. - Collaborate with cross-functional teams to identify automation opportunities and reduce manual interventions in broker workflows. Qualifications Bachelors - Actuarial Science, Bachelors - Economics, Bac

Responsibilities: - In this role, you'll be responsible for all the activities related to I2C domain Reconcile the agent account as per remittance provided by the account current agent to post the amount on policy bill lines received from Agent for policy premium Follow up with the agent on delinquent items and for the amount lying in suspense account Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics Provide relevant process reports on a timely basis Ensure adherence to established attendance schedules i.e. per predefined rosters Ensure adherence to company policies and procedures Coaching and grooming of team members to build a strong and efficient team Good analytical and problem-solving skills Ability to communicate verbally and through emails with businesses Eye for Detail and High level of accuracy Ability to prioritize effectively, be flexible as needs change Positive attitude with a focus on continuous process improvement an

Responsibilities: - Analyze and assess claims data to identify trends and issues; - Develop and implement strategies to improve claims processing efficiency; - Collaborate with cross-functional teams to drive process improvements; - Ensure compliance with regulatory requirements related to claims operations; - Monitor and report on key performance indicators related to claims processing; - Provide guidance and support to claims operations staff; - Identify opportunities for cost savings and operational improvements within claims processes; - Assist in training and mentoring junior claims operations staff. Qualifications Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science Certifications Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Insurance Counselor (CIC) - American Academy of Professional Coders (AAPC)American Academy of Professional Coders (AAPC), Certified Life and Health Insurance Specialist

https://genpactonline.sharepoint.com/:w:/r/sites/Textio_JD_Repository/Shared%20Documents/JD%20to%20be%20used%20(New%20Boilderplate)-%2028%20Jun/Working%20Folder/SN/Principal%20Consultant%20%E2%80%93%20Network%20Management.docx?d=wb6f486434ff049df95526d0f14e933e2&csf=1&web=1&e=wXdLgQ Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Oracle Advanced PL/SQL Developer Certified Professional - QSpidersQSpiders, Oracle Certified Professional – Oracle Financials Cloud: Receivables 2024 Implementation Professional - OracleOracle, Oracle Financials Cloud: General Ledger Certified Implementation Professional - OracleOracle, Oracle Financials Cloud: Payables 2024 Certified Implementation Professional - OracleOracle, Oracle Fusion Cloud Procurement 2023 Certified Implementation Professional - OracleOracle Required Skills Cloud Infrastructure Management Language English, En

Inviting applications for the role of Assistant Vice President - On-Prem Leader and Solutioning lead The lead role of Data Center Operations Management and support responsible for overseeing and managing all aspects of operations management and support within a data center. This position plays a critical role in ensuring the efficient functioning of the data center and maintaining the integrity availability of data and systems and strategically work with client on optimizing the physical Data Center footprint. The role will serve as both an On Prem Infrastructure Leader and a Solutioning lead from the practice organization playing a dual role in service delivery excellence and strategic solution development. In addition to managing endtoend data center operations this role will be accountable for leading RFP responses new solution creation A Idriven automation initiatives and digital transformation programs that drive growth for the business Responsibilities: - Lead and supervise a tea

Inviting applications for the role of Consultant-Desktop/Mobile end user support Provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. Open resolve and close tickets in the IT Helpdesk system escalating issues to other IT groups or outside vendors as appropriate. Responsibilities: - Provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. - Open resolve and close tickets in the IT Helpdesk system escalating issues to other IT groups or outside vendors as appropriate. - Assist users with desktop operating systems and application software including Windows mac OS Microsoft Office (Outlook Word Excel Power Point). - Manage Exchange user administration messaging support and mobile device support. - Ensure workstation virus protection and utilize spyware removal utilities. - Support remote access solutions such as VPN for RDP and RDS. - Administer Active Directory for user and device management. - Fac

Inviting applications for the role of Consultant-Desktop/Mobile end user support Provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. Open resolve and close tickets in the IT Helpdesk system escalating issues to other IT groups or outside vendors as appropriate. Responsibilities: - Provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. - Open resolve and close tickets in the IT Helpdesk system escalating issues to other IT groups or outside vendors as appropriate. - Assist users with desktop operating systems and application software including Windows mac OS Microsoft Office (Outlook Word Excel Power Point). - Manage Exchange user administration messaging support and mobile device support. - Ensure workstation virus protection and utilize spyware removal utilities. - Support remote access solutions such as VPN for RDP and RDS. - Administer Active Directory for user and device management. - Fac

Inviting applications for the role of Assistant Vice President SAP S4 Project Manager for Change Management! Responsibilities: - Training program management (Train-the-Trainer models adoption tracking publish usage tracks) - Coordinate between teams and create Change Management office - Track changes to the process and enable future trainings - SAP S4 Hana project manager experience. - Need not be technical but managed large implementation teams - Candidates should have GBS background - Candidate should be able to manage very Large teams - The candidate should have professional experience with successful (and recent) track record of delivery of multiple SAP implementation projects performing in the role of Project or Program Manager in implementing SAP ERP (ECC S/4 HANA). - The candidate should have deep experience across multiple industries including Automotive Government FMCG Life Science Pharmaceutical and Retail. - The candidate should have excellent leadership communication (writt

Inviting Applications for the role of Consultant ITIL &.Net Developer In this role you will be work as a.Net Developer & SME for BPM related applications Responsibilities: - SME / Managerial level support for BPM (.Net) related applications - Ensuring services are delivered in line with the agreed service level targets. - Provide escalation point and give focus to addressing possible service delivery issues. - Identify and facilitate delivery of service improvements. - Ability to communicate effectively across complex and diverse group of stakeholders. - Should possess significant experience of delivery operational business/IT support services in a highly integrated multi-application environment. - Ability and flexible to work in a virtual environment across multiple time zones - Flexible to work in non-standard hours in supporting global production systems - Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams - Actively develop te

Inviting Applications for the role of Consultant ITIL &.Net Developer In this role you will be work as a.Net Developer & SME for BPM related applications Responsibilities: - SME / Managerial level support for BPM (.Net) related applications - Ensuring services are delivered in line with the agreed service level targets. - Provide escalation point and give focus to addressing possible service delivery issues. - Identify and facilitate delivery of service improvements. - Ability to communicate effectively across complex and diverse group of stakeholders. - Should possess significant experience of delivery operational business/IT support services in a highly integrated multi-application environment. - Ability and flexible to work in a virtual environment across multiple time zones - Flexible to work in non-standard hours in supporting global production systems - Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams - Actively develop te

Inviting applications for the role of lead Consultant Java & Angular Developer In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies. Responsibilities: - Excellent knowledge about J2 EE frameworks and Tools and good learning ability - Should Understand the core business problems and deliver efficient IT solutions. - working with QA Team to ensure high quality of the product - Excellent Knowledge of QA process and awareness about tools - Should have experience of design development and conduct code reviews - Willingness and ability to learn new Platforms/solutions having Java as core basis - Develop the front end framework using Angular Typescript HTML5 CSS3 - Work experience in making Single Page app - Work experience in Ng Rx Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AWS Certifi

Inviting applications for the role of lead Consultant Business Analyst In this role you will be responsible for crafting clean functional code that flawlessly suits the needs of the company. Your main focus will be coding and ensuring high performance and responsiveness to requests. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases to transform them into an effective and strategic solution. Work with business people to have a real time problem and craft the solution which really fits into client needs. Responsibilities: - Demonstrate up-to-date expertise in Information Systems - Stay current with customer needs and strategies; - utilizing formal and informal written communication methods (for example emails newsletters Power Point presentations executive updates task lists updates) to communicate updates and findings; - and facilitating project meetings and presentations to all types of diverse audiences (for example senior ma

Inviting applications for the role of Process Associate L1 support Responsibilities: - Good communicational Skills preferred - Ready to work in any of the shift (24*7) - Candidates to be from the Premier institutes - Should be from Engineering background Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Anaplan Certified Model Builder - AnaplanAnaplan, Salesforce Certified Platform App Builder - SalesforceSalesforce Required Skills Agile Methodology, Collaboration Tools, Customer Contracts, Design Thinking, Inclusion, Office 365 Deployment, Oracle, Personal Effectiveness, Salesforce (Software), SAP Overview, VMware AirWatch, Workday Language English Language Proficiency - Beginner - A1 Additional Job Location - Job Type Regular Master Skill List - Enterprise Application Remote Type - Office Work Shift - Rotating (India)

Inviting applications for the role of Technical Associate - Service Desk We are seeking an experienced Service Desk who is a first point of contact for IT-related incidents and service requests. The role focuses on providing timely customer-focused technical support while adhering to ITIL best practices. The analyst is responsible for logging categorizing prioritizing and resolving basic incidents as well as escalating complex issues to higher-level support teams. Responsibilities: - Act as the first point of contact for all IT incidents and service requests via phone email chat or ticketing system - Log categorize prioritize and track incidents and requests in accordance with ITIL processes - Provide first-line technical support for hardware software network and application issues - Resolve common issues at first contact using documented procedures and knowledge base articles - Escalate unresolved incidents to L2/L3 support teams with clear documentation and troubleshooting details -

Inviting applications for the role of Technical Associate Service Desk In this role you would be providing Level 1 support in Technical/Service desk support Responsibilities: - Strong customer service orientation - Demonstrated ability to handle multiple tasks with little to no forewarning. - Demonstrated ability to react quickly lead and perform exceptionally during critical/catastrophic events. - Comprehend the issue search on the Knowledge Management Tool and communicate/narrate effectively. - Document & add new issues/solutions to Knowledge Management Repository - Utilize professional techniques to retain & delight customers. - Provide quality service & resolve concerns efficiently & professionally. - Above all take full ownership of the Incident from Creation to Closure - Windows & MAC troubleshooting - Active Directory - Basic Networking - Win NT/2000 - MS Office 2007 2010. - O365 - IE6 & IE8 - OS - Win XP Win 7 Win 10 MAC - Outlook 2007 2010 2016 - PC/Laptop/Handheld/Printers -

Inviting applications for the role of Principal Consultant-Data Engineer Responsibilities: - Extracting data from heterogeneous sources including databases CRM systems flat files web services etc. - Clean aggregate map and convert it to ensure it meets the business requirements and is in a suitable format for analysis. - Load the transformed data into a target database data warehouse or data lake making it accessible for querying and analysis. - Work proactively and independently to address project requirements and articulate issues/challenges to reduce project delivery risks. Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Micros

Inviting applications for the role of Senior Principal Consultant _ Oracle Finance(PA) Functional In this role you will be responsible for Implementation of Planning Central Demand Management Sales and Operation Planning which requires knowledge and understanding of the manufacturing Modules. Moreover awareness of the integrations and coordination with multiple teams is expected. Key Responsibilities: -: - Analyze as-Is Processes and craft the optimized to-Be Processes - Perform Design Validation and identify areas of improvement - Detailed documentation including Business Requirements Documents test plans etc. - Must be able to exercise discretion and judgment with little to no supervision in carrying out daily tasks. - Ability to operate independently and make decisions with little direct supervision. - Excellent research analytical and critical thinking skills with attention to detail. - Good project & time management skills ability to handle multiple priorities organize work and me

Inviting applications for the role of Principal Consultant - QA Automation Engineer In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies. Responsibilities: - Database testing using SQL preferably using SQL Server Management Studio for MSSQL server - An attitude to debug issues and provide solutions to the issues raised while testing and having a can do attitude with an eye for Quality - Mindset to be always tuned to collaboration across scrum teams and cross functional teams - Aware of latest trending best practices tools techniques tips and tricks in automation testing - Creation and execution of automation testing strategies and framework - Automation initiatives to reduce functional defects and uncover performance problems early well before code is released into production Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Master

Inviting applications for the role of Consultant - Automation Engineer SRE Responsibilities: - Infrastructure & Cloud Platforms - Deploy manage and automate cloud and onpremprem infrastructure including compute storage networking and load balancers. - Implement standardized environment provisioning using Ia C modules and templates. - Maintain platform availability through automated patching upgrades and configuration management. - Monitor infrastructure health capacity and cost ensuring optimal performance and usage. - Troubleshoot infrastructure issues across environments with automated diagnostics and runbooks. - Kubernetes & Application Platforms - Deploy configure and automate Kubernetes clusters and application runtimes. - Manage application deployments using Git Ops workflows Helm charts and CI/CD automation. - Implement cluster policies scaling and health checks through automated workflows. - Ensure resilience by automating rollbacks restarts and traffic routing mechanisms. - CI

Inviting applications for the role of Consultant Java Production support Engineer In this role we are seeking a highly skilled Java Production support Engineer to join our team. The ideal candidate will have strong expertise in backend technologies distributed systems and debugging complex environments. This role requires hands-on technical proficiency problem-solving ability and a commitment to ensuring system stability and performance in production. Responsibilities: - Provide production support for Java-based applications ensuring high availability and reliability. - Troubleshoot and resolve issues in Spring Boot microservices and distributed environments. - Develop maintain and debug REST AP Is and backend services. - Perform SQL queries optimization and database troubleshooting to support application functionality. - Collaborate with UI teams to resolve frontend-backend integration issues. - Monitor system health using ELK stack (Elasticsearch Logstash Kibana) and other monitoring